100% Satisfaction Guarantee

We are committed to providing exceptional service and quality to all our clients. Your satisfaction is our utmost priority. In our pursuit to meet and exceed your expectations, we are pleased to offer a comprehensive refund policy, ensuring risk-free engagement with our services.

30-Day No Questions Asked Refund –

Conditional on Client Engagement and Communication

To ensure the effectiveness of our services and to qualify for our 30-Day No Questions Asked refund, clients must adhere to the following engagement and communication requirements:

Weekly Meetings: The client must schedule and attend weekly meetings to review progress made by our team. These meetings are essential for providing feedback on the work being delivered and for aligning with client expectations.

Responsiveness and Cooperation: The client must be responsive and timely in communicating with the team, particularly in addressing queries and providing access to necessary assets or properties. This cooperation is vital for our team to efficiently perform their assigned tasks.

Failure to meet these requirements will render the client ineligible for the 100% refund under our 30-Day No Questions Asked policy.

Deduction for Consumed Services

Should services be rendered within the 30-day period and a refund is requested, consumed hours will be deducted at the respective hourly rate. The refund for any remaining unused hours is subject to the client fulfilling the engagement and communication requirements.

Usage-Based Refund Consideration

Mandatory Service Usage: To qualify for a refund under our 30-Day No Questions Asked policy, clients must utilize the provided services for a minimum of 15 days. This period allows for an adequate assessment of the service quality and effectiveness, ensuring that refund requests are based on informed and reasonable dissatisfaction.

Non-Usage and Change of Mind: If a refund request is made without any usage of our services, indicating a change of mind, we will process a partial refund. In these instances, 60% of the total amount paid will be refunded, while 40% will be retained to cover administrative and resource allocation costs.

How to Request a Refund

Contact Us: Reach out to our customer support team via email at happy@carpediemone.co.uk or contact us at +44 1438 940865. Please provide your name, details of the service rendered, and your reason for dissatisfaction (optional).

Processing: Your refund request will be processed immediately, subject to verification of compliance with the client engagement and communication requirements. We value your time and strive to make this process as seamless as possible.

Refund Method: The refund will be credited through the original method of payment, depending on your financial institution's processing time.

Terms and Conditions

The 30-day refund policy is applicable only for the first time you engage with our services. Subsequent service engagements will be governed by our standard refund and cancellation policies. The refund request must be made within 30 days of the service commencement date and after fulfilling the client engagement and communication requirements. Refund requests made after this period or without meeting these requirements will not be eligible for the 100% refund.

Commitment to Excellence

We are dedicated to constant improvement and value your feedback, whether positive or negative. Your insights not only

help us refine our services but also better understand your needs and expectations, ensuring a mutually beneficial relationship.

For any further inquiries or clarifications regarding our refund and cancellation policy, please do not hesitate to contact our customer service team. We are here to assist you and ensure your experience with us is nothing short of excellent.

Thank you for choosing Carpe Diem. We look forward to serving you!