Responsibilities:

• Collaborate across all departments including Website Development, Media Buying, Graphic Designing, Social Media Management to deliver client tasks and initiatives to drive performance.
  

• Lead the team and client through Client Onboarding and set KPI’s with the client during onboarding to set targets and milestones including but not limited to Website Development, Media Buying, Graphic Designing, Social Media Management.
  

• Achieve the set targets and monitor performance weekly and resolve delivery or performance issues by collaborating with the respective expert or department head.
  

• Manage and deliver against goals and client requirements where strategy is not defined.
  

• Achieve & maintain 8+ average client satisfaction survey results and investigate both positive and negative feedback trends.
  

• Establish improvement plans and manage expectations with team members and clients as appropriate.
  

• Ensure timely and quality completion of work delivered from the team to the clients.
  

• Conduct weekly meetings with clients to discuss progress and and follow up bi monthly to collect satisfaction surveys on performance.
  

• Maintain exceptional proactive communication with clients and respond to questions and issues promptly through communications tools such as Slack and Clickup.
  

• Prepare detailed performance reports.
  

Kindly Fill the form given below in as much detail as you can for us to receive your application.

Good Luck!